APA

CROSBY P. B., . (1989). LET'S TALK QUALITY: 96 QUESTIONS YOU ALWAYS WANTED TO ASK PHIL CROSBY. NEW YORK: MCGRAW-HILL.

Chicago

CROSBY PHILIP B, . 1989. LET'S TALK QUALITY: 96 QUESTIONS YOU ALWAYS WANTED TO ASK PHIL CROSBY. NEW YORK: MCGRAW-HILL.

Harvard

CROSBY P. B., . (1989). LET'S TALK QUALITY: 96 QUESTIONS YOU ALWAYS WANTED TO ASK PHIL CROSBY. NEW YORK: MCGRAW-HILL.

MLA

CROSBY PHILIP B, . LET'S TALK QUALITY: 96 QUESTIONS YOU ALWAYS WANTED TO ASK PHIL CROSBY. NEW YORK: MCGRAW-HILL. 1989.