@book{11412,
	author = {MICELI BELTRAN, ERIKA LORELEY.},
	title = {APLICACION DE LAS 5'S Y SU IMPACTO EN LA MICROEMPRESA "MIBELT"/ },
	publisher = {LA AUTORA},
	year = {2003},
	address = {TUXTLA GUTIERREZ, CHIAPAS: }
}