@book{7877,
	author = {ZEITHAML, VALARIE A. and PARASURAMAN, A.},
	title = {CALIDAD TOTAL EN LA GESTION DE SERVICIOS : },
	publisher = {DIAZ DE SANTOS},
	year = {\\\\},
	address = {MADRID: },
	note = {INCLUYE INDICE. \ BIBLIOGRAFIA: P. 239-249.}
}