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  <titleInfo>
    <title>UNA QUEJA ES UN FAVOR</title>
    <subTitle>COMO UTILIZAR LOS COMENTARIOS DE LOS CLIENTES COMO HERRAMIENTA ESTRATEGICA</subTitle>
  </titleInfo>
  <name type="personal">
    <namePart>BARLOW, JANELLE.</namePart>
    <role>
      <roleTerm authority="marcrelator" type="text">creator</roleTerm>
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  <name type="personal">
    <namePart>MOLLER, CLAUS.</namePart>
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  <originInfo>
    <place>
      <placeTerm type="text">BARCELONA</placeTerm>
    </place>
    <publisher>NORMA</publisher>
    <dateIssued>\\\\</dateIssued>
    <issuance/>
  </originInfo>
  <language>
    <languageTerm authority="iso639-2b" type="code">spa</languageTerm>
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  <physicalDescription>
    <extent>X, 251 P. 23 CM.</extent>
  </physicalDescription>
  <note type="statement of responsibility">J. BARLOW, C. MOLLER</note>
  <note>1</note>
  <subject>
    <topic>1.DEMANDAS DEL CONSUMIDOR</topic>
  </subject>
  <subject>
    <topic>2.SERVICIO AL CLIENTE</topic>
  </subject>
  <classification authority="ddc">658.812 B37</classification>
  <identifier type="isbn">958-04-4997-X</identifier>
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    <recordCreationDate encoding="marc">241215</recordCreationDate>
    <recordChangeDate encoding="iso8601">20250115011928.0</recordChangeDate>
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