@book{8447,
	author = {ZAMORA CALVO, PABLO.},
	title = {CALIDAD EN EL SERVICIO : },
	publisher = {IBALPE},
	year = {\\\\},
	address = {MEXICO: },
	note = {CONTENIDO: V. 1 GUIA DEL INSTRUCTOR -- V.2 MANUAL DEL PARTICIPANTE.}
}