@book{9061,
	author = {I.MAPCAL, S. A., EDITORES.},
	title = {LA FORMULA DEL SERVICIO EXCELENTE : },
	publisher = {EDICIONES DIAZ DE SANTOS},
	year = {\\\\},
	series = {COLECCION GUIAS DE GESTION DE LA PEQUEÑA EMPRESA},
	address = {ESPAÑA: }
}