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  <titleInfo>
    <title>LA FORMULA DEL SERVICIO EXCELENTE</title>
    <subTitle>UNA GUIA CLARA, PRECISA Y FACILMENTE APLICABLE EN UNA</subTitle>
  </titleInfo>
  <name type="corporate">
    <namePart>I.MAPCAL, S. A., EDITORES</namePart>
  </name>
  <typeOfResource/>
  <originInfo>
    <place>
      <placeTerm type="text">ESPAÑA</placeTerm>
    </place>
    <publisher>EDICIONES DIAZ DE SANTOS</publisher>
    <dateIssued>\\\\</dateIssued>
    <issuance/>
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  <language>
    <languageTerm authority="iso639-2b" type="code">spa</languageTerm>
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  <physicalDescription>
    <extent>XXVI, 236 P. 19 CM.</extent>
  </physicalDescription>
  <note type="statement of responsibility">MAPCAL, S. A., EDITORES</note>
  <note>1</note>
  <subject>
    <topic>1.SERVICIOS AL CLIENTE - CONTROL DE CALIDAD</topic>
  </subject>
  <subject>
    <topic>2.CLIENTES SATISFECHOS</topic>
  </subject>
  <classification authority="ddc">658.562 F67</classification>
  <identifier type="isbn">84-7978-186-6</identifier>
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    <recordCreationDate encoding="marc">241215</recordCreationDate>
    <recordChangeDate encoding="iso8601">20251022151149.0</recordChangeDate>
    <recordIdentifier source="OSt">ITTG9262</recordIdentifier>
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